For your account and sign-in: your mobile number (used for OTP verification), your name, and your ward/area.

When you file a grievance: the grievance description, photos, and location (GPS) only when you choose to share it. Your voice or text input when you use the Vetri assistant.

To register, route, and track your grievance to the MLA office and the relevant constituency officers.

To verify you via OTP and to send status updates over SMS or WhatsApp.

Your grievances are private by default — only you, the MLA office, and assigned constituency officers can see them. A grievance appears in the community feed only if you mark it 'public'.

We send OTPs through an SMS/WhatsApp provider. Voice and AI features use Google Gemini and ElevenLabs; place names are resolved via OpenStreetMap. We do not sell your data.

You can update your profile at any time. To access or delete your data, contact the grievance officer at the helpline below.

Helpline: 1800-200-5346 · Velachery Constituency (No. 26), Chennai.